Τι θα κάνεις
- Παρέχεις τεχνική υποστήριξη σε πελάτες μέσω φωνής, chat και email
- Αντιμετωπίζεις προκλήσεις σε ρόλο εστιασμένο στον πελάτη
- Συμμετέχεις σε πρωτοβουλίες τμήματος, παρέχοντας ανατροφοδότηση και υποστηρίζοντας συναδέλφους
- Λύσεις προβλημάτων και κριτική σκέψη με έμφαση στην ικανοποίηση πελατών
- Χρησιμοποιείς κοινωνικά δίκτυα αποτελεσματικά
- Επικοινωνείς σωστά και σαφώς προφορικά και γραπτά
Βασικές προϋποθέσεις
- Δίγλωσση επικοινωνία Δανέζικα και Αγγλικά
- Υποστήριξη Πελατών και Τεχνική Υποστήριξη με έμφαση στο Help Desk και IT
- Επικοινωνιακές Δεξιότητες προφορικές και γραπτές
- Ανεξάρτητη εργασία και Ομαδική Εργασία
- Ευελιξία και Προσαρμοστικότητα σε αλλαγές διαδικασιών και πληροφοριών
- Επικοινωνία με Πελάτες μέσω Email και Τηλεφώνου
- Internet και Εφαρμογές Λογισμικού σε PC όπως Microsoft Office
- Συμμετοχή σε Έλεγχο Ιστορικού
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.