Τι θα κάνεις
- Παρέχεις ακριβή, αποτελεσματική και ευγενική εξυπηρέτηση πελατών μέσω φωνής, chat και email.
- Αντιμετωπίζεις τις προκλήσεις που προκύπτουν σε ρόλο με επίκεντρο τον πελάτη.
- Συμμετέχεις σε πρωτοβουλίες του τμήματος και της εταιρείας, παρέχοντας ενημερώσεις και ανατροφοδότηση.
- Προωθείς συνεργατικές λύσεις και υποστηρίζεις τους συναδέλφους και το τμήμα.
- Επιλύεις προβλήματα με επίκεντρο το ενδιαφέρον και την ικανοποίηση του πελάτη.
- Αξιοποιείς τα Social media για την υποστήριξη πελατών.
- Επικοινωνείς αποτελεσματικά και σωστά προφορικά και γραπτά.
Βασικές προϋποθέσεις
- Υποστήριξη πελατών, Τεχνική υποστήριξη και Υποστήριξη Help Desk
- Υποστήριξη μέσω φωνής, chat και email και Επικοινωνία με πελάτες
- Άριστη γνώση Αγγλικών και Γνώση Γερμανικών
- Γραπτή επικοινωνία και Προφορική επικοινωνία
- Επίλυση προβλημάτων, Κριτική σκέψη και Πωλήσεις
- Microsoft Office, Social media και Συνεργασία σε remote ομάδα
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.