operations agent groups & tours | fixed term

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Athens.

You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation. 

If you have got the right to work in Greece and speak English and Greek, keep on reading!

ABOUT OUR OFFER 

• Salary of 16.500€ gross per year.
• 5 working days per week (from Monday till Sunday)
• 2 days off per week
• Additional paid annual leave
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons. 
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. 

ABOUT YOU 

• Ability to work as part of a team. 
• People skills, self-confidence to communicate with your team, other departments, suppliers, and customers. 
• In unexpected situations remain calm, important work well under pressure and be able to offer empathy to resolve effectively in general – with our team and/or customers. 
• Willing to learn the requirements of the position, the technology needed to perform it and all about our amazing products and services. 
• Excellent communication skills, both verbal and written in English and Greek is required for this role. 

ABOUT THE JOB 

• Organization of groups as their confirmed programs. Check if the hotels are reserved as the requested program and coordinate all the necessary suppliers for the groups (guides, transportation, restaurants, entrances. 
• Contact with our customers, before, during and after the trip, to manage changes, cancelations, new requests, prepayments, solve problems and handle complaints when necessary. 
• Prepare vouchers and documentation needed for the tour and briefing with the tour leaders / guides prior to starting the tour. 
• Tracking of bookings received through online channels / platforms. 
• Create bookings in our system including all the services required for the program and their corresponding costs. 
• Manage administrative tasks, prepayments and resolve cost discrepancies. 

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.