Τι θα κάνεις
- Απαντάς σε εισερχόμενες επικοινωνίες από πελάτες
- Διεξάγεις έρευνα για να παρέχεις απαντήσεις και να επιλύεις θέματα πελατών
- Είσαι το πρώτο σημείο επαφής για συνεργάτες φιλοξενίας παγκόσμιας κλάσης, επιλύοντας βασικές ερωτήσεις και αιτήματα
- Παρέχεις ακριβείς και πλήρεις πληροφορίες χρησιμοποιώντας κατάλληλα εργαλεία, μεθόδους και διαδικασίες
- Διασφαλίζεις υψηλό επίπεδο εξυπηρέτησης συνεργατών και θετική εμπειρία συνεργασίας
Βασικές προϋποθέσεις
- 0+ χρόνια εμπειρίας
- Άπταιστα Πορτογαλικά και Αγγλικά
- Εξυπηρέτηση πελατών με χρήση δεξιοτήτων επικοινωνίας και επίλυσης προβλημάτων
- Γνώση προϊόντων ή υπηρεσιών προς τους πελάτες
- Δεξιότητες Η/Υ για χρήση ειδικών εργαλείων και συστημάτων
- Εξυπηρέτηση συνεργατών σε επαγγελματικό περιβάλλον
- General
Παροχές
- Γνώστες, ενθαρρυντική, υποστηρικτική και παρούσα ηγεσία.
- Πολυπολιτισμικός οργανισμός με προσανατολισμό την κοινότητα.
- Ευκαιρίες επαγγελματικής ανάπτυξης και εκμάθησης, 25 ημέρες ετήσια άδεια, εξαιρετικά γραφεία στην Αθήνα, βοήθεια μετεγκατάστασης και ανταγωνιστικά μπόνους απόδοσης.
Περιγραφή Θέσης
Your potential has a place here with TTEC’s award-winning employment experience. As a Portuguese-speaking Customer Service Representative working on-site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC Our purpose, team, and company culture are amazing, and our…
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.