Τι θα κάνεις
- Απαντάς σε εισερχόμενες επικοινωνίες πελατών
- Εκτελείς έρευνα για την παροχή απαντήσεων και επίλυση ζητημάτων πελατών
- Είσαι το πρώτο σημείο επαφής για συνεργάτες διαμονής και επιλύεις βασικά ερωτήματα σχετικά με κρατήσεις και διαθεσιμότητα
- Παρέχεις ακριβείς, έγκυρες και πλήρεις πληροφορίες χρησιμοποιώντας τα σωστά εργαλεία και διαδικασίες
- Εξασφαλίζεις υψηλό επίπεδο υπηρεσιών προς τους συνεργάτες και θετική εμπειρία συνεργασίας
Βασικές προϋποθέσεις
- Ελληνική και Αγγλική γλώσσα
- Γνώση προϊόντος και εξυπηρέτηση πελατών
- Γνώση ηλεκτρονικών υπολογιστών
- Επίλυση προβλημάτων και ικανότητες έρευνας
- Προσοχή στη λεπτομέρεια και διαχείριση χρόνου
- Θετική στάση και προσαρμοστικότητα
- Οποιοδήποτε Πεδίο
Παροχές
- Έμπειρη και υποστηρικτική ηγεσία, ποικιλόμορφος και κοινωνικά ευαίσθητος οργανισμός, ευκαιρίες εξέλιξης και μάθησης, 25 ημέρες ετήσια άδεια, βοήθεια με τη μετεγκατάσταση, ανταγωνιστικό πακέτο αποδοχών και μπόνους απόδοσης.
Περιγραφή Θέσης
Your potential has a place here with TTEC’s award-winning employment experience. As a Greek-English Travel Customer Service Associate in support of Booking.com working on site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC
Our purpose, team, and company culture are amazing, and our Great Place to Work® certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!
What You’ll be Doing
Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience
What You Bring to the Role
Fluent in Greek and English
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet in your quiet home work environment
Greece resident or ability to relocate and gain work authorization expediently to Greece
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
25 days annual leave per year
Relocation assistance available
Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.