psp manager

Duties will include, but are not limited to:

• Manage the end-to-end onboarding process for new PSP partners.
• Act as the main point of contact for new PSPs, providing guidance and support throughout the onboarding process up to the initial go-live phase.
• Coordinate with internal teams to ensure all onboarding requirements are met.
• Develop and maintain onboarding documentation and resources.
• Conduct training sessions to other internal stakeholders regarding new PSP partners and their offerings.
• Monitor the progress of the onboarding process and address any issues or delays promptly.
• Continuously improve the onboarding process based on feedback and best practices.
• Maintain strong relationships with PSP partners and other internal stakeholders.
• Assist PSPs on their day to day needs and operational requirements
• Work closely with the wider Payment team and track KPI’s, trends and overall performance.
• Connect the business needs and expectations with the performance management of the PSPs.
• Be the the first point of contact for all PSP needs and communications.

Requirements:

• 3 years’ experience in the Gaming Industry, preferably in payments.
• Strong knowledge of international PSPs and cross-border payments.
• Ability to maintain productive relationships with key stakeholders both external and internal.
• Knowledge of onboarding and due diligence processes.
• High-level awareness of PSP contract terms, rates & service fees.
• An interest in regulatory requirements in the payment processing industry.
• Strong communication and negotiation skills.
• Excellent command of the English language - written & spoken.
• Attention to detail and commitment to quality.
• Collaborative team player.

**We warmly invite applications in English.