junior it engineer - enterprise services team

We are looking to hire a Junior IT Engineer to join our Enteprise Services Team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area. This role offers the opportunity to work with cutting-edge technologies, support critical IT systems and services, and contribute to the success of our organisation.

What you will be getting up to:

• Provide technical support and troubleshooting assistance for IT systems, infrastructure and services, including servers, networks and end user devices. 

• Monitor and maintain the performance, availability, and security of IT end users systems and services, proactively identifying and addressing potential issues and vulnerabilities.

• Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security and promote innovation and efficiency. 

• Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives. 

• Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the evolving needs of the organisation. 

• Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes which will be used by other teams. 

• Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency.

• Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement.

• Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.

List of skills we think you need:

• Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP).

• Working knowledge in IT infrastructure, systems administration, network management and end user support services.

• Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now.

• Working experience with IDP platforms like Okta, Azure.

• Proven communication skills, written and verbal.

• Ability to read & analyse business processes, procedures, training material.

• Analytical & problem solving abilities.

• Service oriented demeanour is a must.

• Driving change and handling difficult situations.

• Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms.

Nice to have:

• Working experience with Network devices like Fortigate, Ubiquiti, Cisco.

• Working experience with MDM platforms like Jamf Pro, Workspace One, Microsoft Endpoint Manager.

• Working experience with Google Workspace.

• Scripting skills in Powershell, Bash or Python.

• Understanding of API’s.

• Understanding of Client server & web based application architectures.

• Ability to produce practical designs and solutions for complex demands and requirements including hands-on implementation of the project.