junior change analyst

When it comes to being successful at Sportserve, there's more to it than just being really good at the technical stuff. It's also your ability to be an awesome problem solver. And here's the thing, we totally get that we can't all be experts in everything, right? So, it's all about having that thirst for knowledge and being passionate about learning. You'll also need amazing attention to detail, so if something seems off, you won't rest until you've figured out what's going on. We see ourselves as a cool group of people who love coming up with new ideas and making things happen. As long as you have a true passion for creating awesome stuff, you'll fit right in.

What you will be getting up to:

The Change Analyst will join a team who are responsible for the facilitation and
governance of the Change Management Process, including the analysis of Change
Requests.
The Change Analyst will work together with business and IT teams
You will ensure the overall change quality and effectiveness: including proper planning,
scheduling, level of approval and risk/ impact is provided and understood by all parties
prior to the implementation of changes to our production environments.
The Change team is consistently looking to review and evolve our current ways of
working, this is a wonderful opportunity to contribute and help drive change while ensuring
best practice and process are adopted.

Key Responsibilities 

• Effectively manage the end-to-end change lifecycle and identify process
  improvements where possible.

•  Ensure quality and timely review of change records in accordance with established
  policies and standards. 

• Day to day management of change requests

• Identification and allocation of relevant change approval

•  Conducting & verifying post-implementation reviews, investigating issues arising out of change implementation.

• Participate in internal end to end-user groups to improve the efficiency of future deliveries and business processes

• Reporting of change to both internal and 3rd party management teams

• Facilitation of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.

• Participate in internal and external audit

• Process training of new Change Management users

• Drive continuous improvements to the quality and efficiency of the change management process

Required Qualifications 

• ITIL awareness, certification will be an advantage

• 2 Preferably 2+ years of working in an IT environment

• Experience of using JIRA

Other

• Strong analytical capabilities, highly organised and excellent relationship
  management skills

•  Energetic and proactive with a "can-do" attitude

• An open and adaptable attitude

• Willing to learn and adapt to new processes

• Excellent interpersonal skills and ability to work in a team

• Strong command of spoken and written English