live site operations analyst

The Infrastructure Engineering Group at Shopify is on a mission to build a reliable, trusted, intuitive, and scalable infrastructure platform that powers global commerce. Our work ensures that merchants can focus on running their businesses while Shopify developers focus on creating tools that empower them to do so.

Key Responsibilities: As a Live Site Operations Analyst supporting Shopify’s e-commerce platform, you will be responsible for:

• Monitoring Shopify’s production systems: debugging, diagnosing, and understanding the technical details behind any problems, and working with owning teams to respond, and repair problems.
• Enhancing Observability and Resiliency: Maintain tools and dashboards that provide real-time insights into system performance and ensure 24/7 commerce operations.
• Supporting Global Deployment and High-Scale Customers: Support our platform's global footprint, ensuring the success of our enterprise customers with high-scale requirements.

Key Technology Stack

Our infrastructure is built on a robust technology stack, including:

• Platform: Google Cloud Platform, Kubernetes
• Storage: Google Cloud Storage, MySQL, Redis, Memcached, Elasticsearch
• Data Distribution & Processing: Kafka
• Programming Languages: Go, Python, Ruby
• Monitoring: Grafana, Bugsnag

Team Culture

We are a passionate group of software developers committed to building the best commerce infrastructure platform. We prioritize sustainable practices and long-term success, fostering an environment of continuous learning and professional growth. If you have a growth mindset, an avid curiosity, and a desire to build planet-scale infrastructure, you'll find a fulfilling home at Shopify.

Join Us

If you're excited to tackle complex challenges, learn new technologies, and contribute to a platform that powers millions of businesses worldwide, we encourage you to apply. At Shopify, we're dedicated to supporting your growth as we build the future of commerce together.