reservations agent

Scorpios is looking for a Reservation Agent that will assist in the Reservations department helping guests to book their visit. The successful candidate must be a friendly and welcoming person who will be responsible to help our guests throughout the booking process in a way that will fit their needs, by proposing different packages, amenities and activities that Scorpios has to offer.

Opportunities For All

Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Responsibilities

• Promptly answer reservation inquiries via telephone, email and/or in person in a friendly and professional manner following the company’s brand standards 

• Analyze data to determine availability and rates

• Enter reservations into Scorpios system in a complete and accurate manner

• Utilize proper selling techniques and strategies to maximize budgeted venue occupancy and ancillary revenue goals

• Produce and sent letters of confirmation and other well-written correspondence

• Give detailed information as needed to callers regarding rates, packages and all aspects of the venue operation

• Produce reports based on the job training procedure that assist the Management Team to understand the Revenue and Occupancy progress

Requirements

• Proven working experience as a Reservations Agent for minimum 2 years in 5* Hotels, High-End Restaurants or comparable, in terms of quality, Beach Compounds

• Very good knowledge of English language. Additional languages will be considered a plus

• Patience and flexibility towards demanding circumstances with guests

• Ability to make each guest of Scorpios feel unique, welcomed and generally feel like ‘home’

• Computer literacy

Candidate Profile

• Internal drive and willingness to work in a demanding, challenging and fast‐paced work environment

• Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team

• Professional communication skills along with an innate teamwork mentality

Benefits

Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.