technical service & recall operations coordinator

With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies, a 𝗚𝗿𝗲𝗮𝘁 𝗣𝗹𝗮𝗰𝗲 𝘁𝗼 𝗪𝗼𝗿𝗸® 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱™ organization, is always looking for passionate people to join our team. We are looking for a Technical Service & Recall Operations Coordinator at the Technical Department.

# YourRole in more detail

✅Continuous reporting and communication with the Technical Manager.

✅Optimization of communication and technical services provided to Partners and Customers.

✅Coordinate and manage Recall Campaigns for Auto & Moto brands, track recall KPIs, and develop action plans to improve completion performance.

✅Search for and update customer information to increase recall completion rates.

✅Monitor availability and stock levels of recall spare parts.

✅Maintain continuous communication with the authorized dealer network and relevant authorities (Ministries, Technical Inspection Centers, insurance companies, etc.).

✅Conduct visits and audits at authorized workshops nationwide.

✅Ensure dealer compliance with manufacturer standards (Auto & Moto).

✅Review warranties and pending warranty claims.

✅Manage dealer agreements, including preparation, monitoring, and compliance with corporate standards.

✅Manage and monitor CSI (Customer Satisfaction Index) programs.

✅Participate in digitalization projects related to dealer assessments and after-sales processes.

𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠

✅ Degree in Mechanical Engineering (University / Technological Institute / Vocational Institute).

✅Previous experience in a similar position within the automotive or motorcycle industry.

✅Basic knowledge of modern vehicle technical operations and systems.

✅Valid car and/or motorcycle driving license.

✅Experience with Customer Relationship Management (CRM) systems, Electronic Parts Catalogs (EPC), and Enterprise Resource Planning (ERP) systems will be considered an additional asset.

✅Availability for regular business travel.

✅Excellent command of the English language, both written and spoken.

✅Very good computer skills, including MS Office.

✅Completed military obligations (applicable to male candidates).

✅Strong communication and organizational skills, with attention to detail and the ability to effectively manage multiple tasks.

✅Experience in Complaint Management and Customer Service.

✅Dynamic personality with excellent organizational, communication, and presentation skills.

✅Strong organizational abilities with emphasis on detail and multitasking.

✅Ability to take initiative and make decisions that contribute to positive outcomes.

✅Strong problem-solving skills with a results-oriented mindset.

Saracakis Group of Companies Benefits

On top of the challenging work environment, we are offering:

💸Competitive salary package and bonus scheme.

👩‍⚕️ Health and life insurance for you and your family.

🏢 Modern facilities, onsite occupational doctor, and indoor parking

💻 Cutting-edge IT equipment, mobile, and data plan

📚 We want you to grow with us! We provide you access to our online training platform, where you can study topics for your personal and professional growth!

⭐Clear career paths & a developmental 360° feedback framework.

🌱 Employee or Group product & services referral bonuses, regular well-being, ESG, and volunteering activities.

🎉Financially supporting employees’ post-graduation studies, marriages, and newborns.

💰 Discounts on our company’s products.

🏃‍♀️ A variety of company activities and family perks.