personal service technician (pst)

With a leading presence in the Greek business ecosystem for over a century, we are the exclusive distributors of a very broad range of automotive and machinery products of world-renowned brands. Acting always with integrity respecting our Group’s heritage, we only make promises that can be kept and we deliver them. We turn our visions into reality setting as our main priority the betterment of our customers’ daily lives. We pledge to create solutions by offering personalized experiences whilst we are committed to operating in a sustainable way.

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞

Having a leadership presence in the automotive sector for over a century, at Saracakis Group of Companies, we are always looking for passionate people to join our team. You’ll be part of the Volvo Athens Car Workshop team.

Personal Service Technician (PST)

#YourRole in more detail

✅ Responsible for the entire customer and workshop process, for the PST to deliver customer satisfaction and an efficient workshop process.

✅ Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact. Responsible for customer and production planning including giving price information.

✅ Responsible for all work order administration including invoicing of Warranty/Goodwill, Insurance cases, and Leasing companies.

✅ Responsible for identifying and ordering of parts, together with Workshop Support if needed.

✅ Responsible for following Volvo methods when performing all types of jobs in the workshop. Support in following local workshop standards and routines.

✅ Responsible for performing PDS and installing accessories for customers as well as the sales department.

✅ Responsible for reporting faults or deviations in the Volvo systems to Volvo. This is to ensure that corrective actions can be taken.

✅ Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyone's attention and solving them together with the team.

✅ Responsible for following up on the customers a few days after the workshop visit.

What will you bring:

✅ Bachelor’s degree from a Technological Educational Institute (T.E.I.) or Vocational Training Institute (I.E.K.) in Mechanical Engineering or related field.

✅ Five years of relevant work experience as a Mechanic or Electrician.

✅ Excellent knowledge of MS Office suite and particularly Excel.

✅ Fluency in Greek and English, both oral and written.

✅ Desire for personal and professional development and growth.

✅ Customer-centric philosophy with strong customer service skills.

✅ Very good understanding of Mechanical & Electrical/Electronic principles.

✅ Good knowledge of diagnostic equipment.

✅ Military obligations fulfilled (for male applicants).

Saracakis Group of Companies Benefits

On top of the challenging work environment, we are offering:

💸Competitive salary package and bonus scheme.

👩‍⚕️ Health and life insurance for you and your family.

🏢 Modern facilities, onsite occupational doctor, and indoor parking

📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!

⭐Clear career paths & a developmental 360° feedback framework.

🌱 Employee or Group product & services referral bonuses, regular well-being, ESG and volunteering activities.

🎉Financially supporting employees’ post-graduation studies, marriages, and newborns.

💰 Discounts on our company’s products.

🏃‍♀️ A variety of company activities and family perks.

𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!

𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥