1st level it helpdesk support

Having leadership presence in the automotive sector for over a century, at Saracakis Group of Companies, we are always looking for passionate people to join our team. We are currently seeking to hire for our central offices in Athens a:

1st LEVEL IT HELPDESK SUPPORT

Duties:
•    Provide level 1 help desk support to internal users.
•    Log incidents and requests to helpdesk ticketing system.
•    Communicate with users, keeping them informed of ticketing progress.
•    Diagnose, fix, and escalate technical problems for the internal users.
•    Install, configure, and maintain Windows Clients (Windows 10).
•    Provide technical and application support.
•    Level 1 support: networks, telephone, office security systems (cameras and access control).
•    Ensure IT procedures for antivirus. 
•    Ensure the hardware and software inventory for the number and location of all assets as well as user accounts administration.
•    Assist IT team with projects, network design and IT environment improvement.
•    Perform any other related tasks.

Requirements:
•    College, BSc in Informatics or Telecommunications would be preferable.
•    Excellent customer service skills.
•    Problem-solving skill and initiative.
•    Active Directory knowledge.
•    Knowledge of Windows Server, file permissions, user accounts, file and printer sharing.
•    Genuine interest in Informatics and Telecommunications topics
•    Microsoft Office 365. 
•    Good verbal and written communication skills, both in Greek and English language.
Our company offers:
•    Competitive compensation package based on qualifications.
•    Continuous training and prospects for growth and development in a modern and friendly working environment.

All applications are considered strictly confidential.