quality assurance specialist

Quality Assessment & Compliance – Evaluate customer interactions to ensure adherence to service standards and company guidelines.

Interaction Reviews & Best Practices – Conduct required quality checks per CRS team, identifying key interactions for training and best practice sharing.

Collaboration & Issue Resolution – Work closely with Supervisors and Managers to report and address areas needing improvement.

Calibration & Process Enhancement – Participate in calibration sessions and contribute to refining quality monitoring frameworks.

Quality Monitoring & Reporting – Maintain accurate evaluation records in the IT system for real-time performance visibility.

Insights & Continuous Improvement – Analyze interaction quality trends to provide recommendations for ongoing service enhancements.

What will you bring?

Attention to Detail – Ensure accuracy and consistency in quality assessments and reporting.

Strong Analytical Skills – Analyze data and trends to drive continuous improvement.

Effective Collaboration – Work with multiple stakeholders to enhance service quality.

Service Excellence Focus – Maintain high standards in customer interactions and evaluations. MS Office & Attention to Detail – Advanced knowledge of MS Office, particularly Excel, with strong attention to detail and organizational skills.

Communication & Collaboration – Strong ability to explain data insights to non-technical stakeholders and work effectively in a team-oriented environment.

Language Proficiency – Fluency in English (written and spoken) to support clear and effective communication.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

 Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Private health insurance

Flexible working model