outlet manager

Daily Operations: Supervise and coordinate daily operations of assigned outlets (restaurants, bars, lounges) for smooth and efficient service.

Team Leadership: Lead, motivate, and support outlet teams, including managers, supervisors, and service employees.

Service Standards: Ensure all outlets maintain 5-star service levels in line with brand guidelines.

Communication: Act as the key link between the F&B department and outlet leadership, ensuring clear direction and alignment.

Culinary Coordination: Work closely with the culinary team to guarantee timely, high-quality food delivery.

Guest Experience: Drive guest satisfaction through proactive engagement, service recovery, and attention to detail.

Service Monitoring: Oversee service flow and guest experience across outlets, stepping in as needed.

Compliance: Ensure team compliance with hygiene, safety, and grooming standards.

Qualifications & Experience

Minimum 3 years of leadership experience in Food & Beverage, ideally within luxury hotel or resort environments.

Demonstrated ability to manage multiple outlets or large-scale service operations.

Strong leadership and people management skills with a hands-on, service-driven approach.

Excellent communication and interpersonal skills.

In-depth understanding of luxury hospitality standards and service etiquette.

Committed to building high-performing teams and nurturing positive work environments.

Flexible, calm under pressure, and solutions oriented.

Fluent in English; additional languages are an asset.

Degree or diploma in Hospitality Management or a related field preferred.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.