outlet manager (beach experience)

Mission & Guest Experience: Design and deliver tailored beach and pool experiences by providing friendly, efficient, and elegant service that embodies the magic of togetherness and luxury.

Operations & Coordination: Coordinate and enhance the daily operation of the beach and pool service. Ensure the beach and pool areas are clean, tidy, fully equipped, and safe prior to guest arrival each day.

Team Leadership: Organize and supervise employee shifts. Recruit, train, and mentor new team members on proper customer service practices, operational standards, and safety protocols.

Vendor & Supply Management: Liaise with external cleaning and maintenance partners, communicate any needs or issues, and maintain accurate records of their presence and performance.

Safety & Compliance: Uphold and enforce all safety rules and regulations. Proactively identify and report any hazards or incidents to ensure a secure environment for guests and staff.

Collaboration: Work closely with other departments, particularly F&B and lifeguards, to ensure a seamless and integrated guest experience across the resort.

Qualifications & Experience

Proven experience as a Beach Experience Manager or Managerial role in a 5-star hotel

Significant beach/pool operational experience, ideally within a beach bar, restaurant, or hotel setting.

Fluency in English, additional languages are an advantage.

Degree or Diploma in Hospitality/Tourism is preferred.

Strong leadership and communication skills.

Ability to multitask, remain calm under pressure, and handle guest concerns effectively.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.