operations brand standards senior manager

Develop & Implement Brand Standards: Lead the design and execution of comprehensive brand standards for operational excellence across all properties and functions.

Collaboration & SOP Development: Work with senior operations managers and external partners to consolidate existing procedures and create detailed Standard Operating Procedures (SOPs) for all departments.

Training & Compliance: Partner with L&D and HR teams to develop training programs, enhance onboarding, and ensure adherence to brand standards through regular audits and assessments.

Performance & Innovation: Collect and analyze performance metrics, benchmark against industry trends, and continuously refine standards to enhance guest experience and brand differentiation.

Employee Engagement & Brand Advocacy: Foster a culture where employees embody brand values, facilitating workshops and feedback sessions to drive continuous improvement.

Sustainability & Strategic Reporting: Oversee budget management, ensure regulatory compliance, and drive sustainability initiatives while presenting key insights and outcomes to senior leadership.

What will you bring?

Education & Experience: Undergraduate or postgraduate degree in Hospitality Management, Business Administration, or a related field, with proven experience in operational management or brand standards development within the hospitality industry.

Brand & Operational Expertise: Strong knowledge of brand standards, SOP creation, and operational excellence initiatives, ensuring consistency across all functions.

Project & Data Management: Demonstrated project management skills, experience leading cross-functional teams, and proficiency in relevant operational management and data analysis tools.

Communication & Collaboration: Excellent interpersonal skills to build strong relationships across teams, with the ability to work collaboratively with diverse stakeholders.

Analytical & Organizational Skills: Strong problem-solving abilities, attention to detail, and the capacity to manage multiple priorities while interpreting data for operational insights.

Passion & Adaptability: Commitment to brand excellence and guest experience in luxury hospitality, with adaptability to changing priorities and a proactive problem-solving approach.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

 Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Private health insurance

Flexible working model