loyalty officer

Develop and maintain strong collaborative relationships with colleagues across all departments to ensure seamless coordination.

Provide comprehensive support to the Front Office and other teams regarding the Sani Rewards Program, including detailed knowledge of guest tiers, loyalty benefits, and terms and conditions.

Oversee the personalization, printing, and delivery of membership cards, ensuring timely handover to operations teams.

Act as the primary representative of the loyalty team, handling all aspects of communication, including guest negotiations and complaint resolution, with professionalism and empathy.

Manage and coordinate the loyalty member experience at every touchpoint, including pre-arrival planning, arrival experiences, and post-stay follow-up to ensure satisfaction and retention.

Regularly update loyalty-related content across all channels, ensuring accuracy and alignment with program objectives.

What will you bring?

A minimum of 2–3 years of proven experience in a similar role, preferably in customer relationship management (CRM) and loyalty programs.

Proficiency in Opera PMS (Hotel Property Management Software) and strong computer literacy, including Microsoft Office Suite (Word, Excel, etc.).

Fluency in English, with excellent verbal and written communication skills.

Familiarity with CRM platform functionality will be considered a strong advantage.

Exceptional organizational and multitasking abilities, with a keen eye for detail.

A proactive and customer-focused mindset, ensuring outstanding service delivery and satisfaction.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

 Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Private health insurance

Flexible working model