Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuring all needs, requests, and complaints are handled promptly and effectively.

VIP & Special Requests: Assist in managing VIP arrivals, special occasions, and personalized services to create memorable guest experiences.

Team Support: Supervise, guide, and motivate Guest Relations Officers and Agents to maintain excellent service standards.

Operations: Ensure smooth daily operations of the Guest Relations desk in compliance with company standards and procedures.

Coordination: Work closely with Reception, Housekeeping, F&B, and other departments to ensure seamless communication and guest satisfaction.

Feedback & Improvement: Monitor guest feedback, compile reports, and support initiatives to improve service quality.

Qualifications & Experience

Previous experience as a Guest Relations Supervisor or similar role in luxury hospitality.

Excellent communication and interpersonal skills with a guest-centric mindset.

Strong problem-solving skills and the ability to remain calm under pressure.

Fluent in English (spoken & written); knowledge of other languages is a plus.

Familiarity with guest management systems and hotel software.

Leadership abilities with a focus on training, motivation, and team development.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.