deluxe collection manager kos

Guest Experience Management: Design and oversee tailored hospitality experiences, ensuring high-quality, elegant, and seamless service for all deluxe guests.

Team Leadership: Supervise and guide team members, identify training needs, monitor performance, and foster professional growth.

Feedback & Quality Control: Monitor guest feedback and reviews, taking proactive measures to resolve issues and continuously enhance service standards.

Interdepartmental Collaboration: Work closely with other departments to ensure coordinated and exceptional guest experiences.

Strategy & Improvement: Develop and implement strategies to enhance guest satisfaction, loyalty, and overall deluxe service standards.

Qualifications & Experience

Proven experience in a similar role preferably in a 5* luxury hotel.

Degree in Hospitality Management / Tourism.

Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).

Fluency in English.

Fluency in a second language.

Knowledge of luxury service standards and guest experience enhancement strategies.

Strong leadership, coaching, and interpersonal skills.

Excellent problem-solving abilities and attention to detail.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.