hostess - new project in marousi

SWOT Hospitality, a leading hotel management company specializing in the development and operation of high-end hospitality properties,

is looking for a Hostess to join our team in our New Project in Marousi.

Responsibilities

• Warmly welcome guests as they enter the establishment, extending a friendly and hospitable behavior.

• Escort guests to their tables, considering their seating preferences and the server's assigned sections.

• Keep track of reservations, confirm bookings, and manage the seating arrangements to optimize table turnover.

• Communicate with servers to ensure the timely seating of guests and maintain an organized flow of service.

• Manage waitlists during peak dining hours, estimate wait times, and keep guests informed.

• Provide guests with menus and any daily specials, answer basic menu questions, and ensure that menus are clean and in good condition.

• Address guest inquiries, concerns, or special requests with professionalism and efficiency.

Requirements

• Previous experience as a host/hostess in an upscale restaurant, luxury hotel, or a similar high-end establishment is preferred.

• Assist service team on rush hour to ensure a smooth flow of service.

• Exceptional verbal and written communication skills, with the ability to engage with and assist guests in a polished and friendly manner.

• A poised and professional behavior, with a well-groomed appearance and a keen sense of etiquette.

• A strong customer service orientation, with a genuine desire to provide guests with an exceptional and memorable experience.

• Strong organizational and multitasking abilities to handle seating arrangements, waiting lists, and special requests efficiently.

Benefits

• Dynamic, friendly and supportive working environment

• Opportunities for career development within the company

• Continuous training and development

• Work with the best professionals in tourism industry