front office agent - glyfada riviera
12 Σεπ 2026 · SWOT Hospitality
Τι θα κάνεις
- Παρέχεις συνεπή εξαιρετική εξυπηρέτηση στους επισκέπτες από την άφιξη μέχρι την αναχώρηση
- Υποδέχεσαι και καταχωρείς τους επισκέπτες γρήγορα, παρέχοντας απαραίτητες πληροφορίες
- Επιβεβαιώνεις τη χρέωση και ημερομηνία αναχώρησης και ολοκληρώνεις τη διαδικασία εγγραφής
- Απαντάς σε ερωτήσεις επισκεπτών και επιλύεις προβλήματα για ικανοποίηση πελατών
- Κάνεις upselling δωματίων, υπηρεσιών εστίασης και προσφορών
- Κάνεις κρατήσεις για εστιατόρια, μεταφορές, ψυχαγωγία και παρέχεις υπηρεσίες concierge
- Επικοινωνείς και συνεργάζεσαι με άλλα τμήματα του ξενοδοχείου
- Κατανοείς την ιστορία και τις υπηρεσίες του ξενοδοχείου και τις τιμές πακέτων
Βασικές προϋποθέσεις
- Γνώση βιομηχανίας φιλοξενίας και υπηρεσιών concierge
- Δεξιότητες εξυπηρέτησης πελατών και επικοινωνίας
- Διοικητικές δεξιότητες και προσοχή στη λεπτομέρεια
- Τεχνικές upselling
- Άριστη γνώση αγγλικών
- Hospitality / Travel & Tourismκατά προτίμηση
Παροχές
- Δυναμικό, φιλικό και υποστηρικτικό εργασιακό περιβάλλον.
- Ευκαιρίες ανάπτυξης καριέρας εντός της εταιρείας.
- Συνεχής εκπαίδευση και ανάπτυξη.
Περιγραφή Θέσης
As a Front Office Agent your responsibilities include but are not limited to: - Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout. - Welcoming and registering guests expeditiously, providing information to them as needed, obtaining…
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.