front office agent eliamos hotel & villas
7 Αυγ 2026 · SWOT Hospitality
Τι θα κάνεις
- Καλωσορίζεις τους πελάτες με ζεστό και επαγγελματικό τρόπο
- Εκτελείς διαδικασίες check-in και check-out αποτελεσματικά
- Διαχειρίζεσαι κρατήσεις, ακυρώσεις και ανάθεση δωματίων
- Αντιδράς άμεσα σε ερωτήσεις, αιτήματα και παράπονα πελατών
- Επεξεργάζεσαι πληρωμές και διατηρείς ακριβή τιµολόγηση
- Συντονίζεσαι με το τμήμα καθαρισμού και άλλα τμήματα για ικανοποίηση πελατών
- Απαντάς τηλεφωνικές κλήσεις και emails με επαγγελματισμό
- Διατηρείς ακριβείς πληροφορίες πελατών σε σύστημα διαχείρισης ξενοδοχείου
Βασικές προϋποθέσεις
- Εξυπηρέτηση Πελατών και Τηλεφωνική Ευγένεια
- Άπταιστη Γνώση Αγγλικών
- Microsoft Office και Συστήματα Διαχείρισης Ξενοδοχείου (PMS)
- Δεξιότητες Επικοινωνίας και Επίλυση Προβλημάτων
- Οργανωτικές Δεξιότητες και Διαχείριση Πολλαπλών Εργασιών
- Ευελιξία Βαρδιών
Παροχές
- Μηνιαίος μικτός μισθός: €1.450 – €1.630, ανάλογα με τα προσόντα, την προϋπηρεσία και το συνολικό προφίλ.
- Ευκαιρίες εκπαίδευσης και ανάπτυξης καριέρας.
- Φιλικό και υποστηρικτικό περιβάλλον εργασίας.
Περιγραφή Θέσης
We are looking for a friendly, professional, and customer-oriented Front Office Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and pleasant experience from check-in to check-out.
Key Responsibilities
Welcome guests in a warm and professional manner.
Perform check-in and check-out procedures efficiently.
Handle reservations, cancellations, and room assignments.
Respond to guest inquiries, requests, and complaints promptly.
Process payments and maintain accurate billing records.
Coordinate with housekeeping and other departments to ensure guest satisfaction.
Answer phone calls and emails professionally.
Maintain accurate guest information in the hotel management system.
Requirements
Previous experience in a Front Office or Reception role is preferred.
Excellent communication and interpersonal skills.
Fluency in English (additional languages are an advantage).
Good knowledge of Microsoft Office and hotel PMS systems (e.g., Opera, Protel, Fidelio).
Strong organizational and problem-solving skills.
Ability to work flexible shifts, including weekends and holidays.
A positive attitude and a strong customer service mindset.Previous experience in a Front Office or Reception role is preferred.
Excellent communication and interpersonal skills.
Fluency in English (additional languages are an advantage).
Good knowledge of Microsoft Office and hotel PMS systems (e.g., Opera, Protel, Fidelio).
Strong organizational and problem-solving skills.
Ability to work flexible shifts, including weekends and holidays.
A positive attitude and a strong customer service mindset.
Benefits
Gross monthly salary: €1,450 – €1,630, depending on qualifications, previous experience, and overall profile.
Training and career development opportunities.
Friendly and supportive work environment.
Staff discounts and employee benefits.
Opportunities for growth within the company.
If you are passionate about hospitality and enjoy working with people, we would love to hear from you. Apply now and become part of our team!
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.