The Sales Support and Reservation Agent is responsible for providing excellent customer service, driving sales, and ensuring efficient operations within the airline industry. This role plays a critical function in driving business growth, increasing brand awareness, and ensuring the successful implementation of the company’s commercial strategies.

Responsibilities:

• Build and maintain relationships with external partners and travel agencies to generate additional sales and revenue.
• Negotiate and close agreements with trade partners and customers.
• Handle on-time customer inquiries and requests.
• Manage and monitor tickets’ reservation.
• Support Group sales operations and reporting.
• Identify customer needs and ensure proper customer experience.
• Cross-collaboration with internal teams.

Competences:

• Exceptional communication and interpersonal skills.
• Very good negotiation skills.
• Time-management skills and ability to work under pressure.
• Teamwork and collaboration.

Requirements:

• Bachelor’s degree in Tourism, Business Administration, or a related field.
• At least two years of experience in the travel industry and in customer service.
• Fluency in oral and written Greek and English.
• Knowledge of French, German or Italian will be considered an asset.
• Proficiency Knowledge of MS Office.

About SKY express:

We are the Greek multi-awarded airline for excellence and innovation in Europe, which is redefining the landscape of aviation. With Greece’s youngest fleet and the planned addition of two new AIRBUS A320 neo and four new ATR 72-600 in 2024, at SKY express we keep connecting

people, businesses, and dreams wherever we fly.

SKY express has been recognized with two prestigious ERA awards for its remarkable work in innovating and excelling in the aviation. More specifically SKY express has been awarded:

• The ERA Airline Excellence Award 2023

• The ERA Innovation Airline Award 2023

At SKY express, we are on a mission to turn everyday flying into a modern, comfortable, and tailormade experience, that fits all our passengers’ needs.

We can’t wait to have you on board on this new remarkable journey!

Applicants’ personal data will be used for recruitment purposes only and applications will be treated as strictly confidential.

Please note that only shortlisted candidates shall be contacted.