passenger management agent

We’re looking for a passionate individual to join our team as a Passenger Management Agent. In this role, you will play a key part in ensuring a seamless and efficient passenger experience throughout all pre-check-in stages of their journey.

Responsibilities:

• Monitor and resolve discrepancies between the reservations system and the Departure Control System (DCS).

• Track and report flight load factors to ensure optimal capacity management.

• Identify and solve system-related discrepancies promptly.

• Ensure compliance with airline procedures through systematic monitoring.

• Manage seat allocation and inventory during operational disruptions.

• Collaborate with internal stakeholders (Sales Groups, Operations Control Center, Airport Stations, and Planning) to address any issue related to the Departure Control System.

Competencies:

•  Excellent communication skills.

• Critical thinking and in-depth problem-solving skills

• Data analysis skills and ability to make data-driven decisions.

• Detail-oriented and results-oriented.

• Teamwork and collaboration.

• Time management skills.

Requirements:

• Bachelor’s Degree in any discipline.

• Minimum 2 years of working experience in Customer service, support or related fields. Previous experience in airport operations will be an advantage.

• Fluency in English (spoken and written) and local language.

• Proficient in IT (MS Office suite). Familiarity with Departure Control Systems (e.g. Amadeus CM), will be considered an asset.

Why Join Us?:

• Competitive Salary & Allowances.

• Continuous Training & Professional Development.

• Travel benefits on SKY express flights (including a’ grade family members).

• Join an airline with a strong commitment to safety, reliability, and operational excellence.

• A supportive and collaborative work culture that values innovation and safety.