The Operational Control Center (OCC) Duty Officer is responsible for overseeing and managing the day-to-day operations.

This role serves as the central point of coordination for all operational activities related to flight operations ensuring the safe, efficient, and punctual operation of flights while adhering to regulatory requirements and company policies.

Responsibilities:

• Supervise and assist, check work processes and take actions during shifts.
• Oversee and manage the operating schedule within agreed safety, operational, compliance, resource and cost guidelines.
• Ensure all shift activities comply with company regulations.
• Provide key disruption management decision making and communication to the network within company policy and industry regulations.
• Ensure all flights operate within OTP KPIs.
• Ensure cost effective and consistent disruption recovery responses initiation and implementation.
• Act as the point of reference on duty during emergencies as documented in the ERP Μanual.
• Liaise with Maintenance on equipment serviceability status and applicable limitations.
• Secure Flight planning and efficient database management.
• Ensure efficient use of published preferred company routes stored in the database.
• Provide a shift report with all relevant events during the period of duty and provide a hand-over briefing to the next shift.

Competences:

• Ability to thrive in a high-pressure environment and make sound decisions under tight deadlines.
• Ability to prioritize tasks and meet deadlines.
• Excellent decision-making and problem-solving skills.
• Effective communication and interpersonal skills.
• Keen attention to detail.
• Ability to collaborate across departments and communicate with diverse stakeholders.
• Teamwork and collaboration across departments and stakeholders.

Requirements:

• Previous experience in airline operations, preferably in a supervisory role.
• Strong knowledge of aviation regulations, safety standards, and operational procedures.
• Flexibility to work rotating shifts, including nights, weekends, and holidays as needed.
• Proficiency in using airline operations management systems and software.
• Fluency in oral and written English.

About SKY express:

We are the Greek multi-awarded airline for excellence and innovation in Europe, which is redefining the landscape of aviation. With Greece’s youngest fleet and the planned addition of two new AIRBUS A320 neo and four new ATR 72-600 in 2024, at SKY express we keep connecting

people, businesses, and dreams wherever we fly.

SKY express has been recognized with two prestigious ERA awards for its remarkable work in innovating and excelling in the aviation. More specifically SKY express has been awarded:

• The ERA Airline Excellence Award 2023

• The ERA Innovation Airline Award 2023

At SKY express, we are on a mission to turn everyday flying into a modern, comfortable, and tailormade experience, that fits all our passengers’ needs.

We can’t wait to have you on board on this new remarkable journey!