groups sales support and reservation agent

The Groups Sales Support and Reservation Agent is responsible for providing excellent customer service, driving sales, and ensuring efficient operations within the airline industry.
This role is critical in driving business growth, increasing brand awareness, and ensuring the successful implementation of the company’s commercial strategies.

Responsibilities:

• Build and maintain relationships with external partners and travel agencies to generate additional sales and revenue.

• Negotiate and close agreements with trade partners and customers.

• Handle on-time customer inquiries and requests.

• Manage and monitor tickets’ reservation.

• Support Group sales operations and reporting.

• Identify customer needs and ensure proper customer experience.

• Cross-collaboration with internal teams.

Competences:

• Exceptional communication and interpersonal skills.

• Very good negotiation skills.

• Time management skills and ability to work under pressure.

• Teamwork and collaboration.

Requirements:

• Bachelor’s degree in Tourism, Business Administration, or a related field.

• At least two years working experience in the travel industry and in customer service.

• Fluency Greek and English (verbal and written). Knowledge of French, German or Italian will be considered an asset.

• IT literate (proficiency knowledge of MS Office).

Why Join Us?

• Competitive Salary & Allowances.

• Continuous Training & Professional Development.

• Travel benefits on SKY express flights (including a’ grade family members).

• Join an airline with a strong commitment to safety, reliability, and operational excellence.

• A supportive and collaborative work culture that values innovation and safety.

About SKY express:

SKY express is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 26 destinations.

The company has established significant partnerships with leading international carriers, further enhancing its global reach.

The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.

In 2024, SKY express was honored with the Innovation Airline Award 2024 for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.

As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.

Join us on this remarkable journey!