The Ground Operations Support Officer is responsible for ensuring the smooth functioning of ground operations to support the efficient and safe operation of flights and the satisfaction of passengers and stakeholders.

This role is crucial in ensuring the smooth functioning of various ground operations activities in industries such as aviation, logistics, transportation, and hospitality.

Responsibilities:

• Ensure that ground handling suppliers, airport companies and airports’ operations comply with the company’s safety standards.
• Deliver targeted performance outcomes for safety, compliance, cost control and operational performance.
• Ensure that ground personnel, including those of the contracted Ground Handling Agents, comply with the company’s legislation, regulations, and procedures.
• Make sur that the Airline procedures and processes are implemented.
• Coordinate and support disruptions at the airports.
• Monitor check-in, boarding activities and administrate Ground Handling Agent’s departure control system.
• Oversee flight delays, identify delay triggers, and communicate reports.
• Assist with Administration and follow-up of flight/cabin crew reports.
• Support Operational Control Center (OCC) and Customer Care Team for disrupted flights and customer care issues.
• Authorize passenger re-protection (rebooking on other airlines) and hotel accommodation and ground transportation when needed.
• Undertake station visits and relevant audits/inspections/training.
• Follow up on Safety reports, Turnaround Inspections and findings related to Ground Operations.
• Participate in internal and external quality/compliance related cross-functional projects.

Competences:

• Exceptional communication and interpersonal skills.
• Ability to thrive in a high-pressure environment and make sound decisions under tight deadlines.
• Ability to prioritize tasks and meet deadlines.
• Advanced negotiation skills.

Requirements:

• Prior experience in ground operations or airline operations is preferred.
• Strong knowledge of aviation safety regulations and procedures.
• Flexibility to work in rotation shifts, irregular hours, including nights, weekends, and holidays when needed.
• Ability to travel when necessary.
• Fluency in oral and written English.

Benefits:

• Development plan opportunities within the company.
• Travel benefits on SKY express flights (including a’ grade family members).

About SKY express:

We are the Greek multi-awarded airline for excellence and innovation in Europe, which is redefining the landscape of aviation. With Greece’s youngest fleet and the addition of two new AIRBUS A320 neo and four new ATR 72-600 in 2024, at SKY express we keep connecting people,

businesses, and dreams wherever we fly.

SKY express has been recognized with two prestigious ERA awards for its remarkable work in innovating and excelling in the aviation. More specifically SKY express has been awarded:

• The ERA Airline Excellence Award 2023

• The ERA Innovation Airline Award 2023

At SKY express, we are on a mission to turn everyday flying into a modern, comfortable, and tailormade experience, that fits all our passengers’ needs.

We can’t wait to have you on board on this new remarkable journey!

Applicants’ personal data will be used for recruitment purposes only and applications will be treated as strictly confidential.

Please note that only shortlisted candidates shall be contacted.