customer service support
3 Ιουλ 2026 · SARKK
Περιγραφή Θέσης
The Customer Service Support representative will be responsible for delivering exceptional service to our e-commerce customers, acting as the first point of contact for all customer inquiries throughout the shopping journey. Your role focuses on order support, delivery follow-ups, returns, refunds, and customer communication via email, in line with the brand’s reputation for quality and service excellence.
Provide thoughtful responses to customer and product inquiries with professionalism, warmth, and efficiency.
Monitor order statuses, update customers on order progress, and track deliveries. Coordinate with warehouse & courier partners to ensure timely and accurate delivery support. Assist customers with requests related to returns, refunds, and after-sales care, maintaining clear communication and seamless follow-through.
Maintain accurate and up-to-date records of all customer interactions, ensuring structured documentation and actionable insights. Generate concise monthly reporting summaries to support performance tracking and service optimization.
Work closely with internal teams, such as logistics and IT, to support seamless order assistance and elevate the overall customer experience.
Operate in full alignment with internal procedures, SLAs, and customer service guidelines and best practices in customer interactions, supporting the brand’s premium service, integrity, and consistently elevated standards
Requirements
Fluency in both English and Romanian, with excellent written and verbal communication skills in both languages.
1-2 years of experience in customer service, ideally within e-commerce or luxury retail environments.
Proficiency in general computer usage, with a solid understanding of web technologies. Strong knowledge of Microsoft Excel. Experience with ERP systems is considered an asset.
Strong interpersonal and communication skills, attention to detail, problem-solving abilities, and a proactive approach to customer care.
Ability to manage multiple requests while maintaining structured follow-up and timely responses.
Benefits
Competitive Salary
Health Insurance
Employee Discounts
Career Growth Opportunities
Περιγραφή Εταιρείας
SARKK was founded in 1998 with the aim of exclusive distribution of Tommy Hilfiger in Greece, Cyprus, Romania, Bulgaria, Albania, North Macedonia, and Moldova. Since the 1st of July 2019, the company has also been appointed as the exclusive distributor for CALVIN KLEIN in Greece, Cyprus, Romania, Bulgaria, Albania and North Macedonia.
The company's expansion is based on an omnichannel approach offering the products of both brands in physical stores, through Shop In Shop partnerships, Outlettores, a large network of Wholesale Customers, as well as through tommy.com and Calvin Klein.gr
Always aiming for a healthy and stable growth and driven by corporate social responsibility values, SARKK, with stable and confident steps, is one of the wealthiest corporations in the industry and is expanding by captivating even the most demanding consumers.
Our vision is: To become the leading apparel brand in our territory and create an emotional bond with our customers
Our mission is: To provide exceptional customer service, care for our employees, and remain, loyal Ambassadors of the Brand.
Περιγραφή Εταιρείας
SARKK was founded in 1998 with the aim of exclusive distribution of Tommy Hilfiger in Greece, Cyprus, Romania, Bulgaria, Albania, North Macedonia, and Moldova. Since the 1st of July 2019, the company has also been appointed as the exclusive distributor for CALVIN KLEIN in Greece, Cyprus, Romania, Bulgaria, Albania and North Macedonia.
The company's expansion is based on an omnichannel approach offering the products of both brands in physical stores, through Shop In Shop partnerships, Outlettores, a large network of Wholesale Customers, as well as through tommy.com and Calvin Klein.gr
Always aiming for a healthy and stable growth and driven by corporate social responsibility values, SARKK, with stable and confident steps, is one of the wealthiest corporations in the industry and is expanding by captivating even the most demanding consumers.
Our vision is: To become the leading apparel brand in our territory and create an emotional bond with our customers
Our mission is: To provide exceptional customer service, care for our employees, and remain, loyal Ambassadors of the Brand.