senior technical support engineer (bi)

We are looking for a Senior Technical Support Engineer to join our team. The primary focus of this role is to provide extended BI – ETL support services and consultation to clients.

Responsibilities:

• Troubleshoot SAP BI suite issues.
• Troubleshoot Informatica Power Center issues.
• Performing analysis of root causes.
• Talking directly to the customer to determine the nature of the technical issue.
• Connecting to the customer's computer system via remote access.
• Install, implement and upgrade BI & ETL applications.
• Reporting on metrics regarding usage and performance.
• Organizing and promoting training courses.

Skills & Knowledge:

• BS Degree in Computer Science, Information Technology, or related field.
• ITIL Framework Knowledge.
• 5+ years of support expertise.
• SQL skills.
• 5+ years of experience with SAP BI suite or similar application (certification is a plus).
• 5+ years of experience with Informatica Control Center or similar application (certification is a plus).
• Middleware technology skills (IIS, Tomcat).
• Capable of working under pressure.
• Familiarity and experience with Critical Production Systems.
• Fluent in Greek and English language.

Benefits:

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Our company is people - centric and offers personalized benefits to each employee:

• We want you to be well compensated for what you bring in, so we offer an attractive salary package.
• Your health matters to us, so all colleagues have a private health insurance plan from day one.
• Developer’s fuel is coffee, and the supply source is in our kitchen!
• We are excited for challenges, so you are invited to take part in exciting projects.
• We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide.
• We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!

Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions you acknowledge and accept its Policy and authorise Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.