associate it systems engineer

Successful candidates will provide onsite and remote support to customers with critical response time requirements for their business technology systems. They will work independently and as members of a team to fulfill service requests. This is a customer-facing role and requires excellent prioritization, responsiveness and customer service, along with excellent communication skills. The role also involves working in shifts to ensure coverage and timely support.

Responsibilities

• Diagnose and resolve technical hardware and software issues;

• Direct unresolved issues to the next level of support personnel;

• Participate in the implementation and support of IT infrastructure;

• Perform maintenance and system upgrades;

• Monitor performance and ensure system availability and reliability;

• Monitor backup and redundancy strategies;

• Prepare technical reports, problem reports, and status reports, and assist with documentation;

• Administer virtualization systems, Microsoft servers and applications, and Microsoft Networking Services;

• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• Two (2) years of hands-on IT engineering experience;

• University degree in Computer Science or a related field;

• Ability to work with cross-functional teams;

• Strong analytical and problem-solving skills;

• Excellent written and verbal communication skills in English.

Technical Competencies

• Experience with ticketing systems;

• Familiar with Identity Management and Federation Services, MFA;

• Knowledge of NAS / SAN concepts and protocols (SMB/CIFS, NFS, iSCSI);

• Experience with the following technologies: VMware virtualization, Microsoft Servers and applications, Office 365;

• Familiar with virtualization platforms such as VMware and with backup solutions including Veeam;

• Knowledge of networking concepts such as VLans, Subnetting; and

• Familiar with Microsoft server products and applications, Active Directory, Group Policy, LDAP, DNS, DHCP, SCCM, Exchange, SQL.

Benefits

Your Life @ Qualco Group

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualco Group👉🏼 qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🏝️ Flexible working model, hybrid/remote benefits & home equipment benefits

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities