The role entails

• Support our clients on the technical and functional everyday work of SAP software, Level1 Support;
• Receives Tickets from customer.
• Perform initial Ticket categorization. 
• Gathers all required information. 
• Provides feedback to Customer.
• Work Closely with other support staff members.
• Handling customer inquiries, troubleshooting issues and design of new business processes with the use of SAP’s best practices, Level2 Support;
• Investigate Issues 
• Provides Root Cause Analysis
• Provides Solution 
• Ticket Escalation / collaboration with 3rd level support
• Collaborates with Customer 
• Assist Customer in Closing Procedures (based on training manuals) 
• Contribute actively to business development activities; enhancements to existing modules; preparing the necessary documentation, Level3 Support.
• Coach others, recognize their strengths, and encourage them to take ownership of their personal development.
• Manage minor changes in systems (configurations, customizations)
• Perform Proactive monitoring of SAP systems and propose actions 
• Customer Facing Role 
• Ability to work as part of a Team. 

The successful candidate should have

• University degree and preferably postgraduate studies in Computer Science, Business Administration, Information Systems or other relevant fields.
• At least 2-3 years of experience in SAP projects Implementation or support for junior positions
• Conduct business needs analysis and identify key business challenges.
• Relevant professional certifications in SAP will be considered an asset.
• Module focus in any of the below: Material Management (MM), Financial accounting (FI / CO), Sales and Distribution (SD), Plant Maintenance (PM) will be considered an asset
• Any Technical or programming experience in SAP (BASIS or ABAP) will be considered an asset
• Experience in the Banking or Energy sector will be considered an asset 
• Strong presentation, communication, and interpersonal skills
• Fluent in English, both written and verbal
• Knowledge
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What’s in it for you

At PwC is all about people, encouraging high performance and quality work.

Being part of our team includes:

• 🕑 Hybrid working model
• 💸 Competitive total compensation package
• 🏥 Health and life insurance
• 🤵 Dress for the day - wear what makes you feel comfortable and dress for your day
• 💻 Company mobile phone and laptop
• 🌴 Extra days of annual leave
• 🧘🏼 Wellness Initiatives like gym sessions & nutritionist
• 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)
• 📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes
• 🌎 Global mobility opportunities
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Please note that all well being benefits mentioned above are subject to annual review.