wfm & reporting analyst
3 Αυγ 2026 · Public Group
Τι θα κάνεις
- Δημιουργείς και διατηρείς αναφορές και dashboards για την παρακολούθηση KPIs και λειτουργικών τάσεων
- Παρακολουθείς καθημερινά τα μετρικά απόδοσης και εντοπίζεις ευκαιρίες βελτίωσης
- Αναλύεις δεδομένα λειτουργίας και παρέχεις πρακτικές συστάσεις
- Υποστηρίζεις προβλέψεις, προγραμματισμό και δραστηριότητες διαχείρισης προσωπικού
- Συνεργάζεσαι με διεπιστημονικές ομάδες για κατανομή αναγκών αναφορών και επιχειρηματικών αναγκών
- Παρουσιάζεις ευρήματα και αναλύσεις ξεκάθαρα σε ενδιαφερόμενους φορείς και διοίκηση
Βασικές προϋποθέσεις
- Γνώση λειτουργίας call center και υπολογισμοί WFM
- Χρήση εργαλείων προγραμματισμού και πρόβλεψης (forecasting)
- Αναλυτικές και οργανωτικές δεξιότητες
- Γνώση Microsoft Excel και Microsoft Office
- Επικοινωνιακές δεξιότητες και δεξιότητες επίλυσης προβλημάτων
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών και παροχών;
- Σύστημα μπόνους με βάση την απόδοση;
- Ολοκληρωμένη ασφάλιση ζωής και υγείας;
- Ευέλικτο υβριδικό μοντέλο εργασίας για ισορροπία επαγγελματικής και προσωπικής ζωής;
- Ψυχολογική υποστήριξη μέσω επαγγελματικής γραμμής βοήθειας;
- Ευκαιρίες επαγγελματικής ανάπτυξης;
- Προγράμματα συνεχούς μάθησης και αναβάθμισης δεξιοτήτων;
- Πρόγραμμα ευεξίας εργαζομένων με Pilates και αθλητικές δραστηριότητες;
- Εναλλακτικά μέσα μεταφοράς με λεωφορεία;
- Αποκλειστική πρόσβαση στην εφαρμογή εργαζομένων OrangeGen.
Περιγραφή Θέσης
We are looking for a detail-oriented and analytical professional who enjoys working with data, monitoring performance, and turning insights into action.
As a WFM & Reporting Analyst, you will play a key role in supporting daily operations, improving performance visibility, and helping the business make data-driven decisions in a fast-paced customer service environment.
Responsibilities:
Create and maintain reports and dashboards to track KPIs and operational trends.
Monitor daily performance metrics and identify opportunities for improvement.
Analyze operational data and provide actionable insights and recommendations.
Support forecasting, scheduling, and workforce management activities.
Collaborate with cross-functional teams to understand reporting and business needs.
Present findings and insights clearly to stakeholders and management.
Job Requirements:
Good knowledge of call center operations and WFM calculations.
Experience with forecasting/scheduling tools will be considered an asset.
Strong analytical and organizational skills.
Ability to manage multiple priorities and meet deadlines with attention to detail.
Advanced knowledge of Microsoft Office tools, especially Excel.
Strong communication and problem-solving skills.
What we offer:
💼 Competitive compensation & benefits package
💰 Performance-based bonus scheme
🧑⚕️ Comprehensive life & health insurance
🏡 Flexible hybrid working model – to support your work-life balance
🧡 Psychological support via a professional helpline for you and your family
🚀 Career growth opportunities in a role that evolves with you
🎉 Valuable experience in a well-known and fast-growing organization
📚 Continuous learning and upskilling through tailored programs
🏃🏽♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)
🚗 Alternative transportation with company shuttle buses to our offices
📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks
Περιγραφή Εταιρείας
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece.
We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will.
Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies.
We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development
Περιγραφή Εταιρείας
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece.
We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will.
Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies.
We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development