customer orders fulfillment admin

We are looking for a Customer Orders Fulfillment Admin to support the smooth execution of online customer orders and coordinate with suppliers, warehouse, stores, and internal teams. The role requires strong Excel, communication, and data analysis skills to monitor performance, resolve order issues, and improve daily KPIs. Previous experience in order fulfillment flows is required, while SAP knowledge will be considered a plus.

Responsibilities:

• Coordination and communication with vendors / suppliers and the warehouse, regarding the process and the completion of the electronic orders

• Management of all orders delivered thr suppliers

• Solve order processing problems in the best way

• Communication with Product Managers regarding the delivery promise for On Demand Products

• Pre-orders management

• Coordination with Contact Center and Stores regarding product proposals to customers

• Collection - Data analysis and reporting

• Data analysis and immediate decision making for daily optimization of KPIs

Requirements:

• AEI or TEI degree

• Previous related experience

• Excellent knowledge of Excel (Analytical skills, Creating Reports)

• Experience in online customer orders (Fulfillment flows)

• Excellent communication skills

• Data analysis and decision-making skills

• Strong team spirit, initiative, and enthusiasm for the best result

• Knowledge of SAP, is considered as a plus

What we offer:

•  💼 Competitive compensation & benefits package

• 💰 Performance-based bonus scheme

• 🧑‍⚕️ Comprehensive life & health insurance

• 🏡 Flexible hybrid working model – to support your work-life balance

• 🧡 Psychological support via a professional helpline for you and your family

• 🚀 Career growth opportunities in a role that evolves with you

• 🎉 Valuable experience in a well-known and fast-growing organization

• 📚 Continuous learning and upskilling through tailored programs

• 🏃🏽‍♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)

• 🚗 Alternative transportation with company shuttle buses to our offices

• 📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks