customer support coordinator

As a Customer Support Coordinator you will have to manage and guide a team of customer service employees and ensure that the team complies with the policies and procedures of the organization. You will also be responsible for maintaining a positive image, brand, and reputation of the organization.

How you will contribute to our success:

• Manage our team of the Backoffice and Field Customer Service Representatives, motivating the team to perform at their best;

• Ensure clients’ appointments with House/Field Surveyors and Technicians of the company are held and hence that the daily targets (number of outbound calls, number of visits at subscribers’ premises) are met;

• Manage customer support tickets through coordination with the relevant departments;

• Ensure that the clients’ as well as internal databases are always up to date;

• Ensure that team members always adhere to the company guidelines and policies;

• Guide and help the team to identify and resolve any customer service queries;

• Report to the Project Manager on progress and outstanding issues.

To be a fit you will need:

• Customer Service Certification;

• 2 years of experience as a Customer Support Coordinator or a similar role in the Customer Service department;

• Very good command of the German Knowledge (current level: B2);

• Excellent knowledge of English language;

• Awareness of reporting tools;

• Strong analytical and problem-solving abilities;

• Outstanding management and leadership skills;

• Excellent written and verbal communication skills.

Ideally, you ’ll also have:

Previous working experience in the telecommunications industry.

What we offer:

• Competitive remuneration package;

• Private Health Insurance;

• Flexible remote working;

• Active participation in exciting and challenging projects that shape the infrastructure of the future;

• Opportunities to develop new skills and progress your career through theoretical and on the job training;

• Other corporate benefits.