manager, site reliability engineering, software engineer

Site Reliability Engineering (SRE) at Pfizer is a discipline that applies software engineering principles to infrastructure and operations challenges, with the goal of building scalable, reliable, and efficient systems. As part of the Pfizer Digital’s Cloud Transformation, Infrastructure and Enterprise Solutions (C-TIES) organization, the SRE Manager will lead efforts to engineer reliability into our services through automation, observability, and continuous improvement. 

This role is ideal for a hands-on engineering leader who thrives at the intersection of software development and infrastructure operations, and who is passionate about building systems that are not only functional but also observable, maintainable, and resilient. 

ROLE RESPONSIBILITIES  

This role emphasizes the software engineering aspects of SRE, focusing on: 

• Engineering for Reliability: Design and develop robust, scalable, and fault-tolerant systems that meet defined service level objectives (SLOs). Leverage software to proactively detect, mitigate, and prevent incidents. 

• Automation and Tooling: Lead the development of automation frameworks and self-healing mechanisms that eliminate manual toil, reduce operational overhead, and improve service resilience. Collaborate with platform and product teams to integrate these tools into CI/CD pipelines and runtime environments. 

• Data-Driven Operations: Continuously analyze telemetry, logs, and performance metrics to identify patterns, detect anomalies, and drive service improvements. Use data to inform architectural decisions and prioritize engineering investments. 

• Cross-Functional Collaboration: Partner with development, infrastructure, and business teams to embed reliability into the software development lifecycle (SDLC). Act as a technical liaison to ensure alignment between operational goals and product roadmaps. 

• Cloud-Native Enablement: Champion the use of cloud-native technologies and infrastructure-as-code to build and manage resilient services. Optimize cloud resource usage for performance and cost efficiency. 

• Knowledge Sharing and Leadership: Build and maintain a knowledge base of operational practices, incident retrospectives, and deployment strategies. Mentor engineers and foster a culture of continuous learning and reliability-first thinking. 

BASIC QUALIFICATIONS  

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field. 

• 5+ years of experience in software engineering or site reliability engineering or similar roles. 

• Proficiency in at least one object-oriented programming language and good understanding in the second (e.g., Java, Python, C#, Go, JavaScript). 

• Hands-on experience with infrastructure-as-code tools such as CloudFormation/Terraform etc. 

• Good understanding of CI/CD pipelines, automation frameworks, and DevOps practices. 

• Solid grasp of monitoring, observability, and distributed tracing tools and techniques. 

• Demonstrated ability to design and implement scalable, fault-tolerant cloud-native architectures and microservices. 

• Excellent communication skills and ability to collaborate cross-functionally with other teams. 

• Strong analytical and problem-solving skills with a data-driven mindset. 

PREFERRED QUALIFICATIONS 

• Experience mentoring junior engineers. 

• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes). 

• Exposure to configuration management (e.g., Ansible, Puppet, Chef) 

• Knowledge of security best practices in cloud and software development. 

• Experience with telemetry analysis, anomaly detection, and performance tuning. 

• Professional certifications in cloud services (e.g. AWS Certified Solutions Architect) will be considered plus 

 
Work Location Assignment: Hybrid

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility 

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!