associate, end point engineering

The Workforce Platforms organization delivers solutions to support Pfizer’s enterprise applications, platforms, and critical business processes. At Pfizer, we believe that every individual holds a unique power that can be harnessed for a greater purpose. As an Associate in End Point Engineering, you will have the opportunity to use your skills and expertise to make a significant impact on global health. You will be part of a dynamic team that is at the forefront of developing innovative solutions in the pharmaceutical industry. Your role will be instrumental in driving our mission forward, contributing to our goal of creating a healthier world.

How You Can "Outdo Yesterday"

• You are expected to support and manage the LRS VPSX and MFPsecure solutions
• You will develop and maintain system documentation, including technical specifications, program logic, and flowcharts.
• You will collaborate with other Pfizer teams to ensure seamless and efficient operations of Pfizer’s Managed Print devices.
• In this role, you will conduct system analyses, evaluating the effectiveness of current solutions, and optimizing device performance to minimize any support escalations from our business users.
• You will ensure compliance with company policies and procedures, as well as regulatory requirements.

Role Responsibilities:

• In this role you will be required to troubleshoot enterprise printers remotely and resolve any issues that arise
• In this role, you will contribute to project tasks and milestones, demonstrating your ability to organize and manage your work effectively to meet set deadlines.
• You will have the opportunity to learn and apply basic team effectiveness skills within your immediate work team, fostering a collaborative and productive work environment.
• Your role will require you to make decisions within limited options to resolve basic problems. While your decision-making authority may be limited, your input will be highly valued and contribute to the overall success of the team.
• You will work in a structured environment, utilizing established procedures to ensure consistency and quality in your work. When in doubt, you are encouraged to ask for guidance from your peers.
• Your work will be regularly reviewed for technical judgment, completeness, and accuracy. This feedback will help you to continually improve and develop your skills and knowledge.
• You will exercise judgment in your role, with a reliance on your supervisor for guidance and support. This will allow you to grow in your role while ensuring that your work aligns with the team's objectives.
• As an Associate in End Point Engineering, your contributions will be essential to the success of our projects. Your ability to manage your work, collaborate with your team, and make informed decisions will make a significant impact on our operations.
• Your willingness to learn, adapt, and grow in a structured environment will be a key factor in your success in this role. Your work will not only be valued but will also be instrumental in driving our team forward.
• You will have the opportunity to demonstrate your technical judgment, and your work will be reviewed regularly to ensure its completeness and accuracy. This will provide you with the opportunity to continually improve and develop your skills.
• Your ability to exercise judgment, with a reliance on your supervisor, will be a key factor in your success in this role. This will allow you to grow professionally while ensuring that your work aligns with our team's objectives.

Basic Qualifications:

• Academic degree in Computer Science, Information Systems, or equivalent experience.
• Up to three years of experience in endpoint engineering, IT infrastructure, or a similar role.
• Proven ability to troubleshoot, follow processes, and communicate with end users.
• Willingness to learn and keep abreast of tools, techniques, and process improvements.

Preferred Qualifications:

• You possess strong technical skills, with proficiency in various end point engineering tools and technologies.
• Experience with virtual print software such as LRS VPSX and MFPsecure.
• You demonstrate excellent problem-solving skills, with the ability to troubleshoot complex technical issues.
• You have a proven track record of managing projects, showcasing your ability to meet deadlines and deliver results.
• You possess strong communication skills, with the ability to explain technical concepts to non-technical audiences.
• You have experience working in a team-oriented environment, demonstrating your ability to collaborate effectively with diverse groups of people.
• You are committed to continuous learning and professional development, staying up to date with the latest trends and advancements in the field of end point engineering.

Work Location Assignment: Hybrid