PepsiCo - Αγγελίεσ - Θέσεισ Εργασίσ

it field service agent (outsourced)

10 Ιαν 2025 από 

PepsiCo

Άγιος Στέφανος

Άγιος Στέφανος

Αορίστου

Πληροφορική

Στο χώρο εργασίας

Πλήρης απασχόληση

Περιγραφή Θέσης

The main objective of this role is to provide onsite support to users, infrastructure, and local operations. The role manages local IT asset and inventory, plans for refresh cycles; role addresses end user tickets and provides resolution where needed per end user expectations and communicates various notifications.

Provides second level support based on incidents and support request from Service Desk, requested by customers, in a timely manner and according to agreed standards, procedures and KPIs. Maintain desktops, laptops, printers, Ipads, desk phone , handhelds, mobile phones and peripheral equipment.

Accountabilities

 

  • Provides full-cycle technical support of IT equipment (as a smart hands): acceptance from the supplier, commissioning, delivery to users, repair through authorized service centers, utilization.
  • Represents of IT Operations on a site, manages regional specific Field Service operations (i.e. walk-in, ticket logging, trouble-shouting, support, reporting, customer satisfaction, major incident resolution).
  • Initiates OS and equipment refreshes per approved cycles.
  • Perform stocktaking activities, coordinate overall IT asset accounting (equipment receipt, issuing, internal transfer, disposals, utilization, etc.)
  • Smartphones purchase with mobile phone provider tools , phones provisioning , manage stock and warranty RMA for Smartphones and support for 150 Ipads\HHC, manage and control packages on mobile phones.

Qualifications

  • Good understanding of IT infrastructure, End User Computing, PC, Security Tools, Smartphones, Compute, Network infrastructure
  • Be a result-driven, communicative person who can work independent / remotely from a manager.
  • Strong teamwork, customer oriented
  • Supplier management experience (Basic level)
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Process orientated mindset - experience with ServiceNow, toolset (or similar) is an asset.
  • Ability to translate and present complex technical information/solutions into end-user language
  • Experience working within an international organization
  • Team player

Educational Background

  • Ideally educated to degree level or equivalent standard (IT preferable)
  • B2 – Intermediate Level English (communication skills) mandatory – high level preferred
  • Certification in ITIL Foundations -preferred
  • Certification in Networks would be considered as a plus


Τομέας

Πληροφορική

Χώρος Εργασίας

Στο χώρο εργασίας

Σύμβαση Χρόνου

Αορίστου

Τύπος εργασίας

Πλήρης απασχόληση

Περιγραφή Εταιρείας

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.


Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.


A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.


Join us. Dare for Better.


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