team leader, housekeeping (6564)

To assist Manager Housekeeping in daily managing of the villas, Linen Room , Uniform Room and all the Public Areas by ensuring full maintenance as well as guest satisfaction for the highest levels of service.

To assist the Manager Housekeeping in monitoring and coordinating all aspects of the housekeeping operation including all the hotel

areas.  To ensure the daily operation in all these areas are running efficiently and as per resort standards.

Key Duties and Responsibilities

• To attend to duty on time in correct uniform and well groomed.

• Attend, prepare, lead the daily briefing

• To follow the resorts key control policy

• Oversee and coordinate all Housekeeping members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.

• To constantly strive to please all Guests that he/she may come into contact with during his work hours.

• To ensure through effective supervision that all services offered in the Housekeeping Department are always available and are carried out with the utmost efficiency and courtesy as per the Departmental Operations Manual. To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.

• To liaise with the Front Office on anticipated Guest check‑ins, check‑outs, room assignments and rooming list etc.

• To ensure that all V.I.P.'s, are checked prior to the arrival of the Guest for 100% readiness

• Carry out inspections of assigned areas and ensures highest possible standard of cleanliness and maintenance of all areas.

• Monitors and reports to the Manager Housekeeping regarding the upkeep of furnishings, facilities, and equipment.

• Carries out good communication with team members ensuring performance is effectively managed.

• Ensures all Team Members are attending to duty in proper uniform, on time and well groomed.

• Ensures all are trained and introduced to their duties as per resort standards and policies.

• Briefs and ensures that daily information is communicated and kept updated on coordination boards and team members are receiving the correct and updated information.

• Attends Hotel briefing with Manager Housekeeping ensuring a complete understanding of task for self and team members.

• Is fully trained on all Houskeeping tasks and procedures being able to assist guest room valets with any requirements.

• Has full knowledge of resort layout of guest rooms, corridors, storage space and back of house areas.

• Ensures all guest requirements are adhered to as per resort standards.

• Coordinate and manages deep cleaning and special task schedules, ensuring rooms and floor areas as per resort standards.

• Ensures training needs of all Team Members are monitored, analyzed and executed as per resort standards.

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.

• Is flexible in working hours and scheduling as per resort requirements.

Skills, Experience & Educational Requirements

• Strong interpersonal skills

• Organizational skills

• Strong administrative abilities

• Ability to have a strong customer focus