specialist, it, one&only aesthesis (7286)

As an IT Specialist, you will be responsible for the day-to-day technical support, maintenance, and troubleshooting of our IT systems. Reporting to the IT Supervisor, this role requires strong problem-solving skills, attention to detail, and a proactive approach to ensuring seamless IT operations across all hotel departments.

Key Responsibilities

•   Provide first-line technical support to staff and guests, ensuring IT systems run smoothly.

•   Install, configure, and maintain hardware, software, and network systems.

•   Troubleshoot and resolve issues related to Microsoft 365, Azure, Intune, Cisco, VMware, Active Directory, Opera, and MicroSymphony.

•   Support the maintenance of servers, network infrastructure, and security systems.

•   Assist with system updates, backups, cybersecurity measures, and IT asset management.

•   Work closely with the IT Supervisor and IT Manager to implement and maintain IT policies and procedures.

•   Collaborate with external vendors and service providers for IT-related services and troubleshooting.

•   Ensure compliance with data protection and cybersecurity protocols.

•   Provide basic IT training to staff when necessary.

Skills, Experience & Qualifications

•   A degree or diploma in Information Technology, Computer Science, or a related field.

•   Minimum 2 years of experience in an IT support or specialist role, preferably in the hospitality industry.

•   Hands-on experience with: 

o   Microsoft 365, Azure, and Intune

o   Cisco networking and VMware

o   Active Directory (user and group management)

o   Opera and MicroSymphony hotel systems

•   Strong troubleshooting and problem-solving skills.

•   Ability to work efficiently in a fast-paced environment.

•   Strong communication skills in English (Greek is a plus).

•   Certifications such as CCNA or Microsoft (MCP, MCSA, or Azure-related) are a plus.

What We Offer

•   A dynamic and collaborative work environment in a world-class luxury resort.

•   Career growth opportunities within One&Only Resorts.

•   Continuous training and professional development.

•   Competitive salary and benefits package.

•   Private health insurance.

•   Exclusive discounts at partner businesses.