spa therapist, one&only kea island (6698)

The Spa Therapists are responsible for delivering exceptional treatments to guests of the spa in line with resort brand standards, whilst maintaining excellent five-star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa. 

Key Duties and Responsibilities

   SPA & RETAIL SALES

• Responsible for achieving retail sales targets as set by the Spa Manager.
• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.

   TREATMENT STANDARDS/OPERATIONS

• Perform all treatments at an exceptional standard, as per the SPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
• Update own knowledge of products and treatment brand standards, outside of formal training by Head Therapist.

      GUEST RELATIONS

• Maintain the highest standard of guest services by following protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.

      HEALTH, SAFETY & HYGIENE

• Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following SPA protocols.

Skills, Experience & Educational Requirements

• Certified/ diplomas as a beauty therapist
• Minimum of 1 year working experience in the 5-star spa/ hotel environment
• Good knowledge of English
• Good communication skills

This position is for the summer season of 2025.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.