reservations agent (seasonal) | one&only aesthesis, athens (7298)

To assist in maximizing Room Revenue and occupancy, entering reservations into Opera and follow up all reservations to ensure all bookings are guaranteed and confirmed, with complete booking details such as flights, passport copies, and preference. Be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction and organizational profitability in an environment of high individual morale. In addition to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure highest level of personalized attention.

Key Duties and Responsibilities

• Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.
• Using the official templates in the inquiries and confirmation of reservations and have a knowledge of the reservation SOPs and procedures. Following the Forbes & LQA standards
• Ensures every caller directed to the department receives an optimum level of services and care at all times.
• Handles guest queries, requests and complaints related to reservations in a polite and efficient manner. Seeks guidance from Team Leader or Manager to minimize customer dissatisfaction.
• Records and processes reservations via all channels and ensuring response within 12 hours of receipt.
• Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information.
• Handles requests from companies and travel agents via phone or other platforms. Makes sure booking information is input correctly into the system.
• To assist with any other duties as required by the Director or another member of the management team.

Skills, Experience & Educational Requirements

• University Graduate preferred (minimum High School Graduation)
• Minimum of 2 years experience with Reservations or significant experience of working in contact centre or similar field
• Excellent communication skills
• Excellent knowledge of English 
• Experienced in using Opera system
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Strong interpersonal skills
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What we Offer

• A dynamic and collaborative work environment in a world-class luxury resort.
• Career growth opportunities within One&Only Resorts.
• Continuous training and professional development.
• Competitive salary and benefits package.
• Private health insurance.
• Exclusive discounts at partner businesses.
• Prepaid bonus card.