
director of rooms | one&only aesthesis, athens (16510)
One&Only Resorts
Γλυφάδα
Γλυφάδα
Στο χώρο εργασίας
Τουρισμός / Ξενοδοχεία
Αορίστου
Πλήρης απασχόληση
Περιγραφή Θέσης
The Director, Rooms are acts as the property's Primary Strategic business leader with responsibility for all aspects of the Room Operations. Mainly includes managing Rooms performance, managing profitability, managing revenue generation, managing and delivering a return on investment (ROI). The Director, Rooms in charge of Rooms leads their team in the development and implementation of property wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations and creating joy for guests and colleagues.
Key Duties and Responsibilities
Ensure service programs are in place and executed against
Ensure all Forbes points are implemented and the teams are trained on awareness of the program.
Provide timely, real time feedback to management and hourly associates on service and operational standards
Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day and night
Champion, review and follow up on property ReviewPro scores and comments Provide coaching on rooms operations
Manage relationships with decision makers at top accounts
Develop innovative means for capturing new streams of revenue through property amenities
Interact with in house guests to prospect for new sources of business
Identify key revenue generating stakeholders and customers and communicate information to sales offices
Coach and reinforce an associate selling strategy that takes advantage of property amenities
Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
Review and work with appropriate revenue management reports and participate in strategy meetings.
Prepare and present reports for owners and above property leadership using financial or performance data
Work closely with all members of the Executive Committee and Manager, Host, Manager Front of House, Executive Housekeeper
Conduct property critique in areas of responsibility
Ensure ongoing development of rooms managers
Skills, Experience & Educational Requirements
Bachelor's Degree
Minimum of 10 years’ experience in hotel management
Extensive knowledge of hotel operations and operating strategies
Extensive knowledge of rooms & food & beverage operations
Knowledge of revenue management and marketing strategies
Ability to understand complex sales organization and corresponding sales processes
Knowledge of governmental regulations and safety standards
Strong organization skills
Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
Ability to use standard software applications and hotel systems
Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing)
What We Offer
A dynamic and collaborative work environment in a world-class luxury resort.
Career growth opportunities within One&Only Resorts.
Continuous training and professional development.
Competitive salary and benefits package.
Private health insurance.
Exclusive discounts at partner businesses.
Στο χώρο εργασίας
Τουρισμός / Ξενοδοχεία
Αορίστου
Πλήρης απασχόληση
Περιγραφή Εταιρείας
Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.
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