ux research & analytics manager (3705)
ΟΠΑΠ
Αθήνα
Αθήνα
Υβρυδική
Πληροφορική
Αορίστου
Πλήρης απασχόληση
Περιγραφή Θέσης
As a UX Research & Analytics Manager, you’ll be leading UX Research and Digital Analytics functions, generating actionable insights that shape user-centered digital strategies, optimizing customer journeys, and guiding evidence-based decision-making across digital assets, products, and services, all while staying aligned with the regulatory framework.
Your day to day will include:
Defining and executing a unified vision and roadmap for UX Research and Digital Analytics, ensuring alignment with product, design, and business goals
Establishing and governing research and analytics practices, including tools, KPIs, tagging, templates, and reporting standards
Translating user behavior and data insights into strategic recommendations that enhance digital journeys and experiences
Collaborating with cross-functional teams (Product Design, SEO, Digital Business Partners) to embed research and analytics throughout the project lifecycle
Mentoring and supporting team members, fostering technical growth, stakeholder engagement, and alignment with OPAP’s culture and goals
Promoting and advocating a data-informed, user-centric mindset across the organization, while staying up to date with global best practices and innovations
What you need to succeed:
BSc in Business Administration or any other relevant field
8+ years of experience in UX research, digital analytics, or a related field, with at least 2 years in a leadership role.
Strong expertise in qualitative and quantitative research methods, usability testing, journey mapping, and behavioral analytics
Proven ability to analyze complex data, identify patterns, and translate insights into clear, actionable stories
Experience in building and leading high-performing interdisciplinary teams, with excellent collaboration and stakeholder influence skills
Proficiency in tools such as Google Analytics/GA4, Hotjar, Adobe Analytics, Tableau, or similar platforms
Ability to work effectively under pressure, manage multiple priorities, and maintain high attention to detail
Fluent in English
What’s in it for you?
An award-winning working environment 🚀
State of the art facilities including gym & restaurant 🏢
Hybrid working model 💻
Competitive salary package and bonus scheme 💸
Health insurance coverage & Pension Plan 🙏
Monthly food allowance 🍴
Continuous learning with classroom/digital trainings by OpapAcademy 🎓
Internal Career Opportunities 💼
Well-Being Activities 💪
OPAP Group is an equal opportunity employer
Υβρυδική
Πληροφορική
Αορίστου
Πλήρης απασχόληση
Περιγραφή Εταιρείας
OPAP is the leading gaming company in Greece and one of the most renowned in its industry worldwide. Founded in 1958, the company holds the exclusive rights to the operation and management of numerical lotteries, sports betting games, horseracing mutual betting, lotteries, instant win games and video lottery terminals (VLTs) in Greece. Moreover, OPAP holds a leading position in the sector in terms of embedding the global Responsible Gaming principles in its operations.
Our vision is to establish OPAP as a world-class gaming entertainment company. Long-term strategic priorities focusing on customers, people, network, products and digital-technology capabilities have been established and placed at the center of actions towards the realization of the vision.
In this framework, OPAP has set out its own set of Core Values: Fun, Dynamic, Passionate and Fair. These values shape a single culture across the organization, guiding the behavior of every member of the OPAP Team and contributing to the successful implementation of the company’s strategy. In 2018, 2019 and 2020 OPAP was recognized as one of the Best Workplaces in Greece.
Moreover, OPAP holds a prominent position among corporate social champions in Greece. Through its extensive Corporate Responsibility program, which focuses on Health, Sports and Employment, the company supports Greek society in practice.
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