service delivery sr. specialist (lotteries, passives & vlts) (3564)
ΟΠΑΠ
Αττική
Αττική
Αορίστου
Πληροφορική
Υβρυδική
Πλήρης απασχόληση
Περιγραφή Θέσης
We’re looking for a Service Delivery Sr. Specialist to join our Technology & Digital Team and drive the success of our Lotteries, Passives, and VLTs products. In this role, you'll bridge business needs and technical solutions, manage third-party integrations, and coordinate resources to ensure successful project delivery.
Your day to day will include:
- Clarifying and translating business needs into technical specifications (SoW) and business analysis artifacts (e.g., data flows, user stories, workflows)
- Collaborating with Technology stakeholders to define the most suitable solutions, project scope, and plans according to technology standards
- Recommending new features, optimizations, and integrations of existing systems to enhance efficiency
- Identifying and communicating scope/quality risks within the project stream
- Acting as a liaison between Technology, Business, and vendors, facilitating communication and issue resolution
- Reviewing project deliverables, supporting testing cycles, and ensuring compliance with requirements
- Designing and configuring small-scale improvements, reports, and integration points for existing systems or applications
- Monitoring system efficiency, escalating risks, and coordinating maintenance and troubleshooting
What you need to succeed:
- BSc in Computer Science or Information Technology or equivalent STEM. MSc in relevant topic is desirable
- 6+ years’ experience in business or functional analysis for large scale technology projects in complex business environments
- Experience in Project Management and/or Solution Design is desirable
- Understanding of Lottery/Gaming/Betting/Casinos, Passive/Scratch systems and business concepts would be an advantage
- Hands-on experience in business analysis methodologies and all phases of the software development lifecycle
- Experience in designing application integrations
- CBAP/CCBA or PMI-PBA certifications would be a plus
- Excellent analytical, organizational and time management skills
- Innovative thinking and flexibility/ adaptability to changing requirements and priorities
- Strong communication skills and customer focus
- High achiever and results oriented mentality
- Teamwork and cooperation
What’s in it for you?
- An award-winning working environment 🚀
- State of the art facilities including gym & restaurant 🏢
- Hybrid working model 💻
- Competitive salary package and bonus scheme 💸
- Health insurance coverage & Pension Plan 🙏
- Monthly food allowance 🍴
- Continuous learning with classroom/digital trainings by OpapAcademy 🎓
- Internal Career Opportunities 💼
- Well-Being Activities 💪
OPAP Group is an equal opportunity employer
Does this sound like you? If yes, we would love to meet you!
Πληροφορική
Υβρυδική
Αορίστου
Πλήρης απασχόληση
Περιγραφή Εταιρείας
OPAP is the leading gaming company in Greece and one of the most renowned in its industry worldwide. Founded in 1958, the company holds the exclusive rights to the operation and management of numerical lotteries, sports betting games, horseracing mutual betting, lotteries, instant win games and video lottery terminals (VLTs) in Greece. Moreover, OPAP holds a leading position in the sector in terms of embedding the global Responsible Gaming principles in its operations.
Our vision is to establish OPAP as a world-class gaming entertainment company. Long-term strategic priorities focusing on customers, people, network, products and digital-technology capabilities have been established and placed at the center of actions towards the realization of the vision.
In this framework, OPAP has set out its own set of Core Values: Fun, Dynamic, Passionate and Fair. These values shape a single culture across the organization, guiding the behavior of every member of the OPAP Team and contributing to the successful implementation of the company’s strategy. In 2018, 2019 and 2020 OPAP was recognized as one of the Best Workplaces in Greece.
Moreover, OPAP holds a prominent position among corporate social champions in Greece. Through its extensive Corporate Responsibility program, which focuses on Health, Sports and Employment, the company supports Greek society in practice.
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