Your day to day will include:

• Monitoring the daily performance and operation of systems, terminals, retail equipment, and network infrastructure to resolve issues and minimize downtime
• Handling technical problems reported via OPAP ITSM and coordinating with vendors to resolve issues in gaming, betting apps, and communication circuits
• Executing Central Information Systems operations using scripts or command line to ensure smooth gaming and betting platform functionality
• Addressing hardware and platform-related issues raised by OPAP corporate operations, prioritizing and resolving them per established processes
• Escalating incidents when necessary, assisting in investigations to reduce downtime, and keeping users updated on procedures
• Maintaining documentation and incident reports, including problem details and resolutions, to prevent future issues
• Coordinating technical issue resolution by mentoring junior engineers in incident management tasks
• Identifying missing IT Operations processes and taking initiative in drafting, communicating, and improving them, including automating existing TOC processes through applications/scripts

What you need to succeed: 

• BSc in Computer Science or Information Technology
• 4+ years of working experience in a customer support field, preferably technical
• Help-desk exposure in the provision within a corporate environment 
• Knowledge of the practices, processes and general standards for the end-user technical support
• Familiarity with ticketing systems and/or monitoring tools 
• Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms
• Effective communication and good team player with strong customer service culture
• Excellent organizational skills and prioritization skills 
• Excellent written and oral communication skills both in Greek and English
• Availability to work on shifts 24/7/52

What’s in it for you?

• An award-winning working environment 🚀
• State of the art facilities including gym & restaurant 🏢
• Hybrid working model 💻
• Competitive salary package and bonus scheme 💸
• Health insurance coverage & Pension Plan 🙏
• Monthly food allowance 🍴
• Continuous learning with classroom/digital trainings by OpapAcademy 🎓
• Internal Career Opportunities 💼
• Well-Being Activities 💪

OPAP Group is an equal opportunity employer