online loyalty senior specialist (3595)

Join our team and help bring our Loyalty strategy to life! You will be supporting the development and execution of our Loyalty program’s tactical plan, playing a key role in turning strategy into action, monitoring performance, and identifying opportunities to enhance customer engagement through data-driven improvements.

Your day to day will include:

•   Supporting the design and implementation of the Loyalty program’s tactical plan overarching all OPAP games and services

•   Monitoring the loyalty landscape and collaborating with product & CRM teams to strengthen knowledge on market trends and customer needs

•   Providing business specifications, overseeing feature development, and participating in testing to ensure smooth rollouts and positive user experiences

•   Supporting the loyalty program’s communication plan, working closely with the Regulatory department on HGC submissions and collaborating with all OPAP teams for its best possible execution

•   Managing partnerships with external stakeholders, including cooperation on customer benefits and/or prizes, and contract renewals

•   Running all operations related to the loyalty program, such as draws, configuration updates, and reward vouchers stock management

•   Monitoring and reporting on the performance of the loyalty KPIs & OPEX to identify areas of concern and strength

•   Supporting the achievement of alignment with Sales, Comms and Product owners on “go to market” activities of the loyalty programs

What you need to succeed: 

•   BSc in Marketing, Business Administration, or another relevant field

•   5+ years of experience in similar role around online loyalty programs

•   Proven track of record in designing, developing and managing loyalty programs

•   Results driven and self-motivated with passion, energy and a positive attitude

•   Strong organizational skills with high attention to detail

•   Ability to work effectively under pressure and under strict deadlines

•   Team player with strong collaboration skills

What’s in it for you?

• An award-winning working environment 🚀
• State of the art facilities including gym & restaurant 🏢
• Hybrid working model 💻
• Competitive salary package and bonus scheme 💸
• Health insurance coverage & Pension Plan 🙏
• Monthly food allowance 🍴
• Continuous learning with classroom/digital trainings by OpapAcademy 🎓
• Internal Career Opportunities 💼
• Well-Being Activities 💪

OPAP Group is an equal opportunity employer