Jobily
customer experience senior specialist-gaming (3395)
ΟΠΑΠ
Αττική
Αττική
Φυσική παρουσία
Άλλο
Αορίστου
Πλήρης
Περιγραφή Θέσης
As a Product Management Sr. Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?
Your day to day will include:
Supporting the execution of customer experience strategy in line with the Retail team goals
Suggesting yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework
Proposing performance targets, KPIs, and supports daily operations to enhance customer satisfaction and experience
Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts
Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions
Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience
Performing market visits to review how commercial actions are translated to customer experience
Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience
What you need to succeed:
BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable
5+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking
Business acumen with customer centric mentality and creativity
Solid understanding of marketing and product promotion techniques
Very good communication and presentation skills
Strong analytical and problem-solving skills
Strong sales analysis skills (reporting, deep dives, correlations, etc.)
Results an achievement-oriented mindset
Teamwork attitude with excellent interpersonal skills
Adaptability and flexibility to dynamically changing requirements and demands
Excellent communication skills both in English and Greek languages (written and oral)
What’s in it for you?
An award-winning working environment 🚀
State of the art facilities including gym & restaurant 🏢
Hybrid working model 💻
Competitive salary package and bonus scheme 💸
Health insurance coverage & Pension Plan 🙏
Monthly food allowance 🍴
Continuous learning with classroom/digital trainings by OpapAcademy 🎓
Internal Career Opportunities 💼
Well-Being Activities 💪
OPAP Group is an equal opportunity employer
Φυσική παρουσία
Άλλο
Αορίστου
Πλήρης
Περιγραφή Εταιρείας
OPAP is the leading gaming company in Greece and one of the most renowned in its industry worldwide. Founded in 1958, the company holds the exclusive rights to the operation and management of numerical lotteries, sports betting games, horseracing mutual betting, lotteries, instant win games and video lottery terminals (VLTs) in Greece. Moreover, OPAP holds a leading position in the sector in terms of embedding the global Responsible Gaming principles in its operations.
Our vision is to establish OPAP as a world-class gaming entertainment company. Long-term strategic priorities focusing on customers, people, network, products and digital-technology capabilities have been established and placed at the center of actions towards the realization of the vision.
In this framework, OPAP has set out its own set of Core Values: Fun, Dynamic, Passionate and Fair. These values shape a single culture across the organization, guiding the behavior of every member of the OPAP Team and contributing to the successful implementation of the company’s strategy. In 2018, 2019 and 2020 OPAP was recognized as one of the Best Workplaces in Greece.
Moreover, OPAP holds a prominent position among corporate social champions in Greece. Through its extensive Corporate Responsibility program, which focuses on Health, Sports and Employment, the company supports Greek society in practice.