customer experience senior specialist

Your day to day will include:

• Supporting the execution of customer experience strategy in line with the Retail team goals
• Suggesting yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework 
• Proposing performance targets, KPIs, and supports daily operations to enhance customer satisfaction and experience
• Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts
• Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions
• Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience
• Performing market visits to review how commercial actions are translated to customer experience
• Providing input for new features, participating in User Acceptance Testing (UAT), and monitoring product performance
• Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience

What you need to succeed: 

• BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable
• 5+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking
• Business acumen with customer centric mentality and creativity
• Solid understanding of marketing and product promotion techniques 
• Very good communication and presentation skills
• Strong analytical and problem-solving skills
• Strong sales analysis skills (reporting, deep dives, correlations, etc.)
• Results an achievement-oriented mindset
• Teamwork attitude with excellent interpersonal skills
• Adaptability and flexibility to dynamically changing requirements and demands
• Excellent communication skills both in English and Greek languages (written and oral)
• Proficient user of MS Office (Word, Excel, PowerPoint)

What’s in it for you?

• An award-winning working environment 🚀
• State of the art facilities including gym & restaurant 🏢
• Hybrid working model 💻
• Competitive salary package and bonus scheme 💸
• Health insurance coverage & Pension Plan 🙏
• Monthly food allowance 🍴
• Continuous learning with classroom/digital trainings by OpapAcademy 🎓
• Internal Career Opportunities 💼
• Well-Being Activities 💪

OPAP Group is an equal opportunity employer