application support team leader (3634)

As a Team Leader of our Application Support Team, you will oversee the smooth operation and ongoing improvement of software systems developed by OPAP's internal Software Development Team. You will be guiding a team that delivers expert technical support, resolves application issues promptly, and collaborates with stakeholders to enhance user satisfaction and system reliability.

Your day to day will include:

• Leading and mentoring the application support team by supervising performance, fostering collaboration, and promoting creative thinking to enhance capabilities and achieve goals

• Managing and prioritizing incidents, service requests, and problem tickets, ensuring timely resolution and adherence to SLAs

• Performing root cause analysis (RCA) and coordinating permanent fixes for recurring application issues

• Overseeing application monitoring and alerting systems, ensuring proactive identification and resolution of issues

• Collaborating with DevOps and infrastructure teams to support CI/CD pipelines, deployments, and environment stability

• Maintaining and enhancing automation scripts and tools for monitoring, reporting, and routine support tasks

• Ensuring application logs, performance metrics, and telemetry data are effectively used for diagnostics and optimization

• Coordinating application upgrades, patches, and configuration changes, ensuring minimal disruption to users

• Managing access controls, security configurations, and compliance requirements for supported applications

• Documenting technical procedures, troubleshooting guides, and known issues to build a robust knowledge base

What you need to succeed: 

• BSc in Computer Engineering / Science, Information Systems Management or relevant field. MSc in relevant topic is desirable

• At least 5 years of relevant experience in the development, monitoring and/or support of enterprise SW applications

• At least 2 years of experience in leading a development or application support team

• Experience in industry-standard development frameworks and tools such as Spring, Spring Boot, JPA, Junit, JavaEE/JakartaEE, Docker, Kubernetes, Wildfly, Redis, RabbitMQ.

• Experience in industry-standard relational and non-relational database systems such as MySQL, Postgres, Oracle, MongoDb

• Experience in configuration management tools (puppet/ansible)

• Experience in monitoring tools (Grafana, Kibana) and alerting tools (ElastAlert, Nagios)

• Experience in version control tools like Git, Subversion

• Familiar with Continuous Integration, Continuous Delivery and Agile practices

• Solid understanding of fundamental design principles behind a scalable application

• Familiarity with Linux systems

• Experience in cloud environments such as Azure, AWS will be considered a plus

• Ability to multi-task and rapidly switch context

What’s in it for you?

• An award-winning working environment 🚀

• State of the art facilities including gym & restaurant 🏢

• Hybrid working model 💻

• Competitive salary package and bonus scheme 💸

• Health insurance coverage & Pension Plan 🙏

• Monthly food allowance 🍴

• Continuous learning with classroom/digital trainings by OpapAcademy 🎓

• Internal Career Opportunities 💼

• Well-Being Activities 💪

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you!